The Difficult Conversation Toolkit: Communication Skills That Work

1-Day Professional Development Workshop

Overview

Difficult conversations are an inevitable part of leadership, management, and professional practice.

This workshop provides leaders, managers, and senior staff with practical communication skills, strategies, and approaches that support productive conversations, stronger relationships, and positive workplace outcomes.

Who Should Attend

  • Organisational Leaders

  • Business Leaders

  • Managers

  • Team Leaders

  • HR Professionals

  • People & Culture Teams

  • Community Leaders

  • Educational Leaders

  • Supervisors

  • Senior Staff

What You Will Learn

  • Professional Communication and Universal Wellbeing

  • Communication Styles and Psychological Safety

  • Body Language and Non-Verbal Communication

  • Active Listening and Minimal Encouragers

  • Paraphrasing and Reflective Communication

  • Advanced Influencing Skills

  • Planning Difficult Conversations

  • Communication Across Diverse Groups

  • Managing Differences and Conflict Constructively

  • Creating Positive Communication Outcomes

Investment

Register Now

Included in Your Registration

✔ Confidential Universal Wellbeing Evaluation ($300 Value)

✔ Practice Resources and Implementation Tools ($750 Value)

✔ Certificate of Participation

Workshop Details

Location: Auckland or Hamilton | Delivery: Face-to-Face & Interactive Online

Duration: 9.30 am–4.00 pm | 3 September 2026 & 5 November 2026

$500 NZD + GST per person

Group rates available for four or more participants.

Download Workshop Flyer